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A Second Chance

Before you put a business on blast on social media, please be sure that you have asked at least one employee (preferably a manager or supervisor) to assist you with whatever the issue is.

Maybe your waitress forgot to give you a fork, or missed that you needed a refill.  She could have miscounted or someone may have been away from the table when she passed them out.  Or perhaps she's dealing with a personal issue and doing her best to not let it interfere with work which we all know happens at times.

Maybe a company left you sitting in the waiting room too long.  Did you tell anyone you were there?  Or better yet, call ahead to see if the person you're coming to see is available?  The staff may be swamped or short-handed that day, or they may have checked the room just prior to your entry.  So call ahead or say, "Hello" and let someone know you're present.

This method of resolving an issue or conflict is not a new idea, and is even biblical.  It makes the most sense to talk to the person who either handles or is over the problem you're having.  Matthew 18:15 reads, "If your brother sins against you, go and tell him his fault, between you and him alone..."

You never get a second chance to make a first impression, but you can give someone a second chance to make a better one.
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